Sam Lovell, Project Manager.
Any successful initiative to replace lead service lines (LSLs) – the lead pipes connecting the water main under the street to homes – must be built on clear and consistent communications to residents. This will not only accelerate LSL replacement progress and equip people with information that impacts their health – it will also help build trust.
Many residents likely don’t even know what an LSL is, let alone that they need to take proactive steps if they want it fully replaced. In most communities, ownership of the water service line is split between the drinking water utility and the resident. Fully replacing an LSL entails removing the portions of lead pipe both on public and on private property. A partial replacement (when only one of the sides of an LSL is removed – see image below) is an issue because it can spike lead levels in the short-term and does not have the long-term benefit of reduced lead exposure seen with a full LSL replacement.
When describing LSLs and the replacement process, water systems must explain whether they are referring to the full LSL or only one of the sides, and the implications of this for the resident.